Privacy Policy
Last Modified: April 18, 2023
Xperi Inc. and our various affiliates and subsidiaries (“Xperi”, “us,” “we,” or “our”) issue this Privacy Policy to describe how and why we collect, use, store, analyze, disclose, transfer and share (“process”) your Personal Data and describe the choices you have with respect to your Personal Data. “Personal Data” means information that identifies or can reasonably be used to identify an individual or household and includes the terms “personal information”, “personal data” and similar terms, as the privacy laws that apply to us define these terms.
Please contact us (see “How to Contact Us” below) if you have any questions or concerns. If you have a disability and need this policy provided to you in a different format, please email privacyrequest@xperi.com; dataprotectionofficer@xperi.com, or call customer support at 1-877-367-8486.
1. SCOPE OF THIS PRIVACY POLICY This Privacy Policy applies to Individuals, who interact with us or who use Xperi products or services. |
Unless otherwise indicated for a particular product or service, this Privacy Policy covers our global privacy and information practices and applies to our websites, products, applications, physical facilities, and related services where we process your Personal Data (collectively, the Services”). Please remember that our Terms of Use may also govern your use of the Services. |
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2. YOUR RIGHTS AND PREFERENCES Xperi allows you to exercise your privacy rights and manage how we use your information within the parameters of applicable laws. |
Privacy and data protection laws in different countries and regions around the world give individuals certain rights in relation to their Personal Data. We conduct our privacy practices according to this global Privacy Policy and the relevant laws of the countries or regions in which we interact with you and your rights are aligned to these legal requirements. |
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3. TYPES OF INFORMATION WE COLLECT We collect information that relates to you and your interactions with Xperi. For more details on the types of Personal Data collected by each Xperi product, click Products Table. |
A. Personal Data You Provide.
B. Mobile Application Data. If you download or use our mobile applications(s), we may collect, either through your mobile device or the application itself, your email address, your username(s), password(s), your mobile device identifier, hardware model, operating system version or mobile network information (as well as any additional registration data you provide to us). We may collect geolocation information and language preferences, which may be used for operational and product or service-related purposes, such as to customize information based on your location. We may also collect data related to your interaction with our mobile applications, crash data, performance data, and other diagnostic data. C. Personal Data from Third Parties.
D. Automatic Functional Information. We may automatically collect some information about how you use the Services when you interact with us. In particular, we use cookies and other tracking technologies to automatically collect technical information about how you use our websites, applications and related services, including URL, cookie data, IP address, device type, unique device IDs, device attributes, network connection type (e.g., WiFi, 3G, LTE, Bluetooth) and provider, network and device performance, browser type, language, operating system, and products and services information (subject to applicable consent requirements). E. Derived Information. F. Information From Your Use of the Device Xperi may use the information gathered from your device (subject to applicable consent requirements), to provide you the Services, improve the Services and to provide health checks, to conduct service updates and to fulfill legal requirements. Further, Xperi may gather this information based upon your consent preferences to serve you advertisements and measure your activity in apps provided through the Services. G. Children’s Information. Under Age 16. |
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4. HOW WE USE YOUR INFORMATION To the extent permitted by applicable law, we use your Personal Data to develop and provide our products and services to you, to personalize, improve and promote our interactions with you and to provide to you Third-Party Services. |
Unless we specifically disclose otherwise, you understand that we may use any of your collected Personal Data for any of the purposes described in this Policy (as permitted by applicable law), including:
A. For Account Registration and Servicing.
B. To Communicate with You.
C. To Improve and Develop New Products and Services.
D. To Provide Our Products and Services and Operate Our Business.
E. To Provide You Third-Party Services.
F. Use and Disclosure for Analytics and Targeted Advertising.
We allow you to opt out of “sharing” your data, as this term is defined under California law, and to opt out of “selling” of your data, as this term is defined under the laws of California, Connecticut and Colorado. If you opt out of “sharing”, we may still disclose your Personal Data to third parties, just not for cross-context behavioral advertising purposes. For TiVo products: We allow you to change these settings (Viewership Data and TiVo choices made in setup) by accessing your privacy status in your Manage My Account, located at www.tivo.com/myaccount.
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5. HOW WE DISCLOSE YOUR INFORMATION We will only share your information as we have described in this Privacy Policy, and only (i) in accordance with your consent and elections, (ii) to comply with legal obligations, (iii) to protect and defend Xperi, (iv) as part of a corporate transaction, or (v) as de-identified or aggregated information. |
A. Third-Party Service Providers. B. Xperi Entities C. Law Enforcement and Courts D. Credit Reporting E. Prospective Purchasers of Our Business |
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6. DATA TRANSFERS AND PRIVACY SHIELD
Xperi uses appropriate data transfer mechanisms and protection measures. |
Where permitted by applicable law, we may transfer, process or store your Personal Data to or in any country or region where we have facilities, business operations, or in which we engage service providers. By using our site or our products and services, you give your explicit consent (where required to do so or where you provide such consent) to the transfer of your Personal Data to, and the processing and storage of your Personal Data in, countries outside of your country of residence or the point of collection. Some countries may have data protection laws that are different from the laws of your country. Xperi has taken appropriate safeguards to require that your Personal Data remains protected when it is being transferred, processed and stored. Privacy Shield Principles Xperi self certifies and commits to the EU-U.S. Privacy Shield Framework, as described in our Privacy Shield Policy, but we no longer rely on those Frameworks for its transfers of Personal Data from the European Union (“EU”), the European Economic Area (“EEA”) and the United Kingdom (“UK”) to the US. The following Xperi affiliates and subsidiaries participate with the EU-U.S. Privacy Shield Framework:
If there is any conflict between the terms in this privacy policy and the Privacy Shield Principles, the Privacy Shield Principles shall govern. To learn more about the Privacy Shield program, and to view our certification, please visit https://www.privacyshield.gov/.
In compliance with the Privacy Shield Principles, Xperi commits to resolve complaints about our collection or use of personal data collected and processed pursuant to the Privacy Shield Framework. EU and UK individuals with inquiries or complaints regarding personal data transferred to Xperi pursuant to our should contact Xperi at: dataprotectionofficer@xperi.com; privacyrequest@xperi.com
Xperi Inc. 2190 Gold Street San Jose, CA 95002
In the European Union: DTS International Services GmbH Maximiliansplatz 22 80333 München Germany
Xperi has further committed to refer unresolved complaints concerning personal data collected and processed under the Privacy Shield Framework to the BBB EU Privacy Shield Program, an alternative dispute resolution provider located in the United States. If you do not receive timely acknowledgment of your complaint from us, or if we have not addressed your complaint to your satisfaction, please visit https://bbbprograms.org/programs/all-programs/bbb-eu-privacy-shield-consumers/ProcessForConsumers for more information or to file a complaint. The services of BBB EU Privacy Shield Program are provided at no cost to you.
Xperi commits to cooperate with the EU Data Protection Authorities as it relates to human resources data transferred from the EU in the context of the employment relationship and shall comply with the advice given by such authorities.
If other methods for resolution of complaints relating to personal data transferred under the Privacy Shield Framework fail, in limited circumstances, you may invoke a binding arbitration option before the Privacy Shield Panel. The appropriate statutory body with jurisdiction to investigate any claims against Xperi Inc. regarding possible unfair or deceptive practices and violations of laws or regulations covering privacy is the Federal Trade Commission. Instead, at this time, Xperi relies on legal mechanisms such as the European Commission approved Standard Contractual Clauses or your consent (in limited circumstances) for such transfers.
Onward Transfer Since we share Personal Data with vendors and/or third parties (“Processors”) as specified above, we comply with the notice and choice principles as outlined in this Privacy Policy. We take reasonable steps designed to confirm that the vendor and/or third party processes the Personal Data we transfer to it in a manner consistent with the obligations we have as a participant under the Privacy Shield Principles. When we use Processors to perform processing tasks at our direction and instruction, we require that the processors utilize one of the following:
In cases of onward transfer to Processors, we may be liable for damages if the third party (Processor) fail to comply with their contractual obligations. |
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7. CONNECTING WITH THIRD PARTIES
Xperi may work with third parties to enhance your experience. |
In your interactions with us, it may be necessary for us to sync, link or connect your information with third parties, including providing Personal Data necessary to identify or authenticate your requested interactions (for example, with some TiVo products or subscriptions). Your consent for these interactions will be required by us, by the third party, or by both. We encourage you to review the privacy practices of any third party that you choose to share your Personal Data with, as we are not responsible for the privacy practices of third parties. |
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8. MANAGING YOUR DATA AND PRIVACY
You have a choice about the use and processing of
You can review and change your information or deactivate your account in your account settings, but we may retain certain information. While you have the right to select whether you receive promotional messages, you may still receive other non-promotional messages from us. |
A. Managing Marketing Communications From Us. We will honor your choices when it comes to receiving marketing communications from us. If you have received marketing communications from us that you no longer wish to receive, you may opt out/unsubscribe or adjust your account or device settings. B. Deleting, Updating and Accessing Your Personal Data. We will honor your choices when it comes to receiving access to your Personal Data and if you wish to update or correct your Personal Data. You may access, update, change, correct or request deletion of your Personal Data by adjusting your account or device settings (certain of your Personal Data), or by contacting us. Under applicable laws, you may have rights to access, correct or request the portability of certain of your Personal Data. We will also honor your request to delete your Personal Data, to the extent required per law. Please contact us to make such a request at privacyrequest@xperi.com. C. Cookies and Similar Tracking Technologies.
Please note that even if you elect not to enable Cookies or interest-based advertising, you may still receive advertisements, they just won’t be tailored to your interests. Also, if you elect to receive Cookies and later delete your Cookies, use a different browser or buy a new computer, you may need to renew your choices. D. Do Not Track. Like most other companies, we are not currently configured to respond to browser “Do Not Track” signals because, at this time, no formal “Do Not Track” standard has been adopted. E. Social Media Features. Xperi or our authorized third parties may use social media features to gather certain information about you. These features may collect your IP address, log which page you are visiting, and may set a cookie to enable the feature to function properly. Your interactions with these social media features are governed by the privacy policies and practices of the providing company. |
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9. DATA RETENTION AND YOUR ACCESS RIGHTS
You may have the right to exercise certain data protection rights. These rights depend on the country or region in which you are resident. |
A.Data Retention. Xperi retains and uses your information in accordance with and as permitted by applicable law and regulations and the following criteria:
B. Additional Privacy Rights. Your data protection rights may vary depending on the country, state or region in which you are located and may include the following additional rights:
To the extent that the applicable data protection right applies to you, we will honor your choices in exercising such rights.
C. Data Controller. Xperi is considered to be a “controller” of your information under data privacy regulations when we provide the Services to you. Other entities may also act as controllers of your information and you should contact them if you have any questions about how they use your information. |
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10. SECURITY OF YOUR INFORMATION
We take steps intended to provide reasonable and appropriate |
At Xperi we:
However, you should know that no business can fully eliminate security risks associated with Personal Data. While Xperi has endeavored to create secure and reliable products and services for its customers, the confidentiality of any electronic communication or material transmitted to/from Xperi cannot be guaranteed. |
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11. CHANGES TO OUR PRIVACY POLICY We may make changes to our Privacy |
From time to time we may change or update this Privacy Policy. To the extent required by applicable laws, we will obtain your consent prior to a material change to this Privacy Policy. Small changes or changes that do not significantly affect individual privacy interests may be made at any time and without prior notice. If we make material changes to the way we process your Personal Data, we will provide you notice by posting the most current version of this Privacy Policy on our websites. If you object to any changes and no longer wish to use our products and Services, you may close your accounts and cease use of our products and Services. All changes to our Privacy Policy are effective immediately upon posting and your continued interaction with us or your use of our products and Services or your consent after a posting of an updated Privacy Policy shall constitute your consent to all changes. |
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12. HOW TO CONTACT US |
If you have questions or comments about this Privacy Policy, you may contact us by email, telephone, or direct mail. A. Via Email: privacyrequest@xperi.com; dataprotectionofficer@xperi.com Xperi Inc. In the European Union: In the United Kingdom: |
Privacy Rights for Residents of California, Colorado, Connecticut, Utah and Virginia
The following terms apply to the personal information of residents of California, Colorado, Connecticut, Utah and Virginia (the “States”). These provisions are intended to comply with privacy laws enacted by the States (the “State Privacy Laws”), including the California Consumer Privacy Act, the California Privacy Rights Act and related regulations (collectively, the “CCPA”). These provisions supplement the other sections of our Privacy Policy. Any terms that are defined in the State Privacy Laws have the same meaning here.
If you are a resident of one of the States and the processing of personal information about you is subject to a State Privacy Law, you have the following rights with respect to that information.
The right to know what personal information we have collected and sold about you during the preceding 12 months.
The right to request that we delete any personal information we have collected about you.
The following table sets forth the categories of personal information we have collected in the preceding 12 months, the source of that personal information, and how we have used and shared such personal information in the preceding 12 months.
The right to opt out of the sale of your personal information.
Under Age 18. Minors under 18 years of age may have the Personal Data that they have provide to Xperi through the Services deleted by sending an email to privacyrequest@xperi.com requesting deletion. You may also make the request at https://xperi.com/company/data-privacy-consumer-rights-request/. Please note that, while we make reasonable efforts to comply with such requests, deletion of your Personal Data does not ensure complete and comprehensive removal of that data from all systems.
The Xperi entity responsible for the processing of your Personal Information will depend on the unique circumstances of your interactions with us.
Collection, Use and Disclosure of State Personal Information:
CCPA Classification and Examples | Categories of Sources | Examples of Uses | Categories of Third Parties to Whom we Disclosed it |
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Identifiers Such as real name, alias, postal address, unique personal identifier, online identifier, Internet Protocol address, email address, account name, or other similar identifiers | You, if you choose to provide to us Your use of our services/ automatically collected from you Affiliates Third parties (such as service providers and other users who, for example, may refer you to use the Services) Consumer data resellers Events, such as conferences Public records databases | Providing products and services, including registration and customer service Fixing and improving products and services Facilitating payment Personalizing content and your experience Our marketing and third-party marketing and advertising purposes Bug detection and error reporting Analyzing and improving products and services Safety, security, fraud and legal compliance For employment purposes as specified in the Employee and Candidate Privacy Notice. For more details on such employment uses, candidates and employees should refer to this Employee and Candidate notice | Affiliates Service providers Other individuals or companies at your request Third parties, such as third-party advertisers, and advertising and list brokering networks and analytics providers Third parties relating to legal requests, if required by law or if we believe in good faith that it is reasonably necessary Third parties for sales of transfers of our business or assets |
Device information and identifiers Such as IP address; browser type and language; operating system; platform type; device type; software and hardware attributes; and unique device, advertising, and app identifiers | You (through your device) Advertising providers Analytics providers Cookies and tracking technologies | Same as above | Same as above |
Internet or other similar network activity Browsing history, search history, information on interactions with a website, application, or advertisement See “Automatic Functional Information” in our Privacy Policy for more information about how we collect and use this information | You (through your device) Advertising providers Analytics providers Cookies and tracking technologies Marketers Our affiliates | Same as above | Same as above |
Location Information General location, and, if you provide permission, non-precise GPS location | You, if you choose to provide to us Your use of our services/ automatically collected from you Third parties (such as service providers) | Same as above | Same as above |
Social media information May include personal identifiers, photos, location, user-generated content, demographic information If you link your account or access the Services through a third-party connection or log-in, we may have access to information you provide to that social network depending on your privacy settings | You, if you choose to provide to us Social media networks, in accordance with your privacy preferences on such services and your interactions with our advertisements on such social media networks | Same as above | Same as above |
Commercial information Records of your purchases and transaction data. | You, if you choose to provide to us Your use of our services/ automatically collected from you Affiliates Third parties (such as service providers) Third Parties (such as Data Brokers) | Same as above | Same as above |
Financial Information: Sensitive Information May include credit or debit card number, verification number, and expiration date, to process payments and information about your transactions and purchases with us | You, if you choose to provide to us Third parties (such as service providers and third parties confirming payments made on your behalf) Affiliates | Providing products and services Facilitating payment Fixing and improving products and services Analyzing use of products and services Security, fraud and legal compliance | Affiliates Service providers Other individuals or companies at your request Third parties relating to legal requests, if required by law Third parties for sales or transfers of our business or asset |
Sensory information Voice data that is recorded when depressing the button on voice-enabled controls | You, if you choose to provide to us Your use of our services/ automatically collected from you Third parties (such as service providers) | Providing the products and services, including registration and customer service Fixing and improving products and services Facilitating payment Analyzing and improving products and services Security, fraud, and legal compliance | Service providers Affiliates. Other individuals, services, and partners at your request Other third parties, such as third-party advertisers Third parties relating to legal requests, if required by law or if we believe in good faith that it is reasonably necessary Third parties for sales of transfers of our business assets |
Protected classification characteristics under state or federal law Age, race, national origin, citizenship, marital status, sex (including gender, gender identity, gender expression), military or veteran status, nationality, ancestry or ethnicity | You, if you choose to provide to us Third parties (such as Data Brokers) | Providing products and services, including registration and customer service Fixing and improving products and services Facilitating payment Analyzing and improving products and services Security, fraud and legal compliance Editorial uses For employment purposes as specified in the Employee and Candidate Privacy Notice. For more details on such employment uses, candidates and employees should refer to this Employee and Candidate notice. | Service providers Affiliates Other individuals, services, and partners at your request Other third parties, such as third-party advertisers and advertising and list brokering networks Third parties relating to legal requests, if required by law or if we believe in good faith that it is reasonably necessary Third parties for sales of transfers of our business assets |
Inferences drawn from other personal information Xperi product browsing history, records of the shows watched and recorded | You, if you choose to provide to us Your use of our services/ automatically collected from you provided you did not opt out Affiliates Third parties (such as Data Brokers) | Providing the Services, including registration and customer service Fixing and improving products and services Personalizing content and your experience Our Marketing and Third-Party Marketing and Advertising Purposes Analyzing and improving products and services Security, fraud, and legal compliance | Affiliates Third parties (such as service providers) |
Other Sensitive Data (You have the right to opt out or not utilize the Services associated) Social Security Number, Driver’s License Number, Passport Number, Non-Precise Geolocation | You, if you choose to provide to us Your use of our services/ automatically collected from you Third parties (such as service providers) Affiliates Third parties (such as service providers and other users who, for example, may refer you to use the Services) Consumer data resellers Events, such as conferences Public records databases | Providing products and services, including registration and customer service Fixing and improving products and services Facilitating payment Personalizing content and your experience Our marketing and third-party marketing and advertising purposes Bug detection and error reporting Analyzing and improving products and services Safety, security, fraud and legal compliance For employment purposes as specified in the Employee and Candidate Privacy Notice. For more details on such employment uses, candidates and employees should refer to the Employee and Candidatenotice. | Affiliates Service providers Other individuals or companies at your request Third parties, such as third-party advertisers, and advertising and list brokering networks and analytics providers Third parties relating to legal requests, if required by law or if we believe in good faith that it is reasonably necessary Third parties for sales of transfers of our business or assets |
To exercise your rights under the State Privacy Laws, please write to us or visit us at https://xperi.com/company/data-privacy-consumer-rights-request/ to make a formal request under the State Privacy Laws.
You may also designate an authorized agent to make a request to know, or request for deletion, by visiting our website at https://xperi.com/company/data-privacy-consumer-rights-request/
When you exercise these rights and submit a request to us, we must be able to verify your identity to a reasonable degree of certainty. In order to do so, you must provide the required information when completing the online request form or making a request at the toll-free phone number provided below. We will ask you to provide your contact information and an additional identifier based on your relationship with us. Before we process your request, we will match that information with information that we currently maintain to verify your identity and your relationship with us.
Your exercise of these rights will have no adverse effect on the price and quality of our goods or services.
State Privacy Law Right to Opt-Out of Sale or Sharing of Personal Information:
We allow you to opt out of sharing and selling of your data. We allow you to opt out of the sharing or selling of your data for cross contextual behavior advertising or behavioral profiling. You may change your settings in the following ways:
by accessing your Privacy Status in your TiVo Manage My Account settings
by visiting https://xperi.com/company/data-privacy-consumer-rights-request/
by calling customer support at 1-877-367-8486 for assistance with your opt out settings.
State Privacy Law Right to Access or Delete Personal Information:
If you are a resident of one of the States, State law also permits you to request that we:
Provide you with a list of the categories of personal information we have collected or disclosed about you in the last twelve months; the categories of the sources of the personal information; and the categories of the third parties with whom we share that personal information.
Provide access to and/or a copy of personal information that we hold about you.
Delete certain personal information that we hold about you, unless Xperi is legally required to retain it.
To exercise a request regarding your State Privacy Law rights, please Contact Us or for TiVo accounts, access your privacy status in your Manage My Account.
As we will need to verify your identity to fulfill these requests, please either call customer support to verify this information over the phone or send an email to privacyrequest@xperi.com and we will attempt to verify your identity via encrypted email.
We will respond to properly submitted and verified requests for disclosure, access and deletion within 45 days, but it may take up to 90 days in some cases. It is most helpful if you can provide the Xperi Service Number(s) associated with your device(s).
You will receive a confirmation by email of either the completion of your request or a return response with your requested data. If we are unable to verify your identity, we will not be able to process access or deletion requests.
Requests Made by Agents:
If you unable to make a request directly (or in the case of death of the consumer), you may legally designate an agent by providing a notarized authorization, power of attorney or other legally binding designation of assignment of rights. Please provide proof of this agency along with your request and we will process your request as quickly as possible.
Nevada Privacy Rights:
If you are a Nevada resident, you have the right to request that we do not sell your covered information (as those terms are defined in N.R.S. 603A) that we have collected, or may collect, from you. If you would like to make such a request you may do so by contacting us at privacyrequest@xperi.com.
Contacting Us in the United States:
Email is the fastest and most-preferred way to reach us with your data management or privacy related questions and concerns.
You may contact us via email at dataprotectionofficer@Xperi.com.
You may also contact us via direct mail at:
Xperi Inc.
Attn: Legal – Privacy
XPERI
2190 Gold Street
San Jose, CA 95002
You may contact us via telephone at: 1-877-367-8486